Services

Frequently Asked Questions (FAQs) - Liveflats.com

For Property Owners

1. How does Liveflats.com help property owners?

Liveflats.com provides end-to-end property management services, including tenant screening, rent collection, property maintenance, and legal compliance, ensuring a hassle-free experience.

2. How does Liveflats.com screen tenants?

We conduct thorough background checks—including police, court, and employment verifications, as well as address confirmation—to ensure trustworthy tenants.

3. How is rent collected and transferred to owners?

We collect rent from tenants and ensure it is transferred to owners by the 5th of each month, even if tenants pay late.

4. What maintenance services does Liveflats.com offer?

We handle all types of property maintenance, including repairs, cleaning, painting, plumbing, electrical work, and every six-month inspection. Emergency repairs (e.g., plumbing leaks) are addressed within 24 hours.

5. How does Liveflats.com ensure legal compliance?

We provide rental agreement drafting, and every agreement is reviewed and signed by a lawyer for added safety. We also offer Aadhaar-verified digital agreements, tenant verification, and reminders for agreement renewals every 11 months.

6. What happens if my property remains vacant for a long time?

We actively market your property through multiple channels to reduce vacancy rates and ensure quick tenant placement.

7. How can I track my property’s financial transactions?

Liveflats.com provides detailed financial reports through Zoho Books, allowing you to monitor rental income, expenses, and other financial details.

8. What are Liveflats.com’s property management charges?

Our charges depend on your property's size and rental value. Contact us for a customized quote.

9. How does Liveflats.com ensure my rent is paid on time?
   We collect rent from tenants and guarantee transfers to you by the 5th of every month, even if the tenant pays late.
10. What if a tenant damages my property?

We conduct thorough move-in and move-out inspections. Any damages beyond normal wear and tear will be deducted from the tenant’s security deposit.

11. Does Liveflats handle tenant disputes?

Liveflats.com provides administrative support by facilitating communication between owners and tenants to help resolve disputes amicably. We’ve resolved 95% of disputes through direct negotiation. If unresolved, we offer non-binding support by sharing relevant documents and communication records, and upon the owner’s request, we may introduce an empanelled legal advisor for further assistance. Please note our support is purely facilitative and non-binding; Liveflats.com is not a legal arbitrator, and both parties remain responsible for any formal legal proceedings.

12. How do I list my property with Liveflats.com?

You can submit your property on the homepage, contact us directly, or email [email protected]. Alternatively, call us at 9741084097, and we will guide you through the process.

13. How does Liveflats.com market my property to potential tenants?
    We use targeted online advertising, social media promotions, and our extensive network of real estate agents to attract quality tenants quickly.
14. Does Liveflats.com handle property tax payments?
    We remind you to pay your property tax and share the payment receipts for your records. However, you are responsible for covering the actual tax amount.
15. Can I monitor my property remotely?

Absolutely! Our property management app allows you to track maintenance, rental payments, agreements, and tenant details from anywhere with the help of our Liveflats advanced apps.

16. Do you offer property insurance?

Liveflats.com does not currently provide property insurance, but we recommend that owners secure their own insurance for damages, natural disasters, or liability. We can share trusted provider contacts upon request.

17. How are rent increases handled?
    Rent hikes follow local rental laws and mutual agreement. We guide owners on fair market rates and draft renewal agreements with updated terms.
18. Can I offer short-term rentals (e.g., monthly leases)?
    We specialize in long-term residential rentals with 11-month agreements. Short-term rentals are not currently supported.
19. What’s the process for lease renewals?
    We notify owners 60 days before the lease expiry. If both parties agree, we draft renewal agreements with updated terms.
20. Who handles emergencies like floods or fires?
    Tenants can contact our 24/7 helpline for emergencies. We coordinate with vendors and notify owners for immediate resolution.

For Tenants

21. How do I find a rental home through Liveflats.com?
    Browse verified properties on our platform, complete background verification, and sign a digital rental agreement to move in hassle-free.
22. What are the best areas to rent in Bangalore?

Some of the top rental locations include Koramangala, Whitefield, Indiranagar, HSR Layout, Marathahalli, Electronic City, ITPL, Varthur, Bellandur, Sarjapur, Outer Ring Road, Hebbal, and other parts of the city offering great connectivity and amenities.

23. Is my security deposit safe with Liveflats.com?
    As per company policy, Liveflats does not touch tenants' security deposits; they are directly transferred to the owner's account.
24. How does Liveflats.com ensure the safety of tenants?
    We verify every property and owner to provide a secure rental experience. Additionally, we offer legal assistance and tenant support throughout your stay.
25. Can I sign a rental agreement online?
    Yes! We offer digital rental agreements with Aadhaar-verified signatures, making it easy for you to rent a home from anywhere in the world.
26. What kind of support does Liveflats.com offer tenants?
    We assist tenants with move-in formalities, society approvals, maintenance requests, and lease agreement extensions.
27. Are pets allowed in Liveflats.com rental properties?
    Pet policies vary by property. We have pet-friendly rentals, and our team can help find a suitable home based on your requirements.
28. How long does it take to get a rental agreement?
    Once tenant verification is complete, the digital rental agreement is processed within 24-48 hours.
29. What if I have maintenance issues in my rental home?
    We provide 24/7 maintenance support and ensure quick repairs for plumbing, electrical, painting, carpentry, and cleaning issues.
30. What payment methods are accepted for rent?
    You can pay rent via UPI, bank transfer, or cheque. Automatic invoice reminders and online payment notifications are sent via WhatsApp and email.
31. Are guests allowed to stay overnight?
    Guest policies vary by property. Please check your rental agreement or consult your owner regarding rules for overnight or long-term guests.
32. Can I sublet or transfer my lease?
    No, subletting or transferring your lease is strictly not allowed.
33. How do I get rent receipts for tax purposes?
    Automated rent receipts (including the owner's PAN details) are available via your ZohoBooks login. You can access and download all your payment records anytime for tax purposes.
34. Are utilities (water, electricity) included in rent?
    Utilities, such as water and electricity, are typically paid separately by tenants unless otherwise specified in your rental agreement.

Legal & Documentation

35. What legal services does Liveflats.com offer?
    We handle rental agreements, property sale deeds, tenant police verification, court verification, and legal compliance for property transactions.
36. What is a digital rental agreement, and is it legally valid?
    A digital rental agreement is an Aadhaar-verified e-signed document that is legally binding under Indian law, ensuring security and convenience.
37. What if I need to terminate my lease early?
    Lease termination policies vary based on the agreement. Liveflats.com ensures a fair and transparent exit process with clear guidelines.
38. Does the rental agreement fee need to be paid?
    Yes, the rental agreement fee is typically split 50-50 between the owner and the tenant. This fee covers costs for drafting the agreement, background verification, KYC, and processing the digital signature.

Tax & TDS Compliance

39. What is Liveflats.com's Tax Compliance Policy, including TDS and optional CA assistance?

Liveflats.com operates solely as an intermediary technology platform under Section 79 of the Information Technology Act, 2000, facilitating rental transactions between owners and tenants. We do not act as a payer, withholding agent, or party to any lease agreement. Our role is limited to processing rent payments as per the owner's instructions, deducting our service fee, and remitting the net amount to the owner's designated bank account. Rent receipts or invoices are issued in the owner's name, and Liveflats.com is not listed as the recipient of the rent. We do not assume any obligations for tax compliance, including TDS under Sections 194-IB and 195 of the Income Tax Act, 1961. Tenants are solely responsible for handling TDS filings, as Liveflats.com only facilitates payments.

Additionally, upon the tenant’s written approval via email or WhatsApp, Liveflats.com may, at its discretion, introduce a third-party Chartered Accountant (CA) to assist with TDS compliance. If authorized, we can coordinate with the CA, with all charges determined solely by the CA and with no financial obligation on Liveflats.com. This service is strictly optional, and Liveflats.com does not endorse or assume any liability for the CA’s services, advice, or filings.

Additional Services

40. Does Liveflats.com provide property maintenance services?

Yes, we offer professional painting, cleaning, plumbing, electrical repairs, carpentry, and deep cleaning services through our trusted vendor network. Costs will be paid by the owner or tenant as per the agreement.

41. Can Liveflats.com help me buy or sell a property?
    Yes! We provide end-to-end property buying and selling services, including valuation, legal verification, marketing, and transaction support.
42. How can I contact Liveflats.com for assistance?

You can reach our customer support team at 9741084097 or email us at [email protected] for any inquiries related to rental services, property management, or legal documentation.

Liveflats App

43. Does Liveflats.com have a mobile app?

Yes! Liveflats.com offers a user-friendly mobile app available on both the Google Play Store and the Apple App Store. With our app, property owners can track rental payments, maintenance updates, and agreements, while tenants can raise service requests, view rental agreements, and get instant support. Get instant notifications, chat with support, and track payments in real time.

Commercial Properties

44. Does Liveflats.com manage commercial properties?
    Not at the moment, but we may offer commercial property management services in the future.

Rental Invoices

45. Does Liveflats.com provide invoices for rent payments?
    Yes! We provide rent invoices on behalf of the owner. The invoice includes the owner's name, PAN card details, and property address, making it useful for tax filing purposes.

Data Protection Compliance

46. How does Liveflats.com handle data protection?

Liveflats.com and the property owner securely store your data as per Indian law. We obtain explicit consent for data collection and sharing and implement robust security measures, including encryption and restricted access controls. You can request access to or deletion of your data via our app or by email. Liveflats.com is not liable for any misuse of tenant data by the owner or third parties.

Transparency and Accountability

47. What measures does Liveflats.com use to ensure transparency and accountability in financial transactions?

To ensure transparency and efficiency, Liveflats.com utilizes ZohoBooks accounting software. Both the owner and tenant are provided with separate ZohoBooks account IDs, allowing them to track all transaction records in a clear and organized manner.

Optional Dispute Resolution Support

48. Does Liveflats.com provide additional dispute resolution support?

In the event of disputes or property damage, Liveflats.com facilitates communication between the owner and the tenant to reach an amicable resolution. If disputes persist, we provide non-binding administrative support by sharing relevant documents and communication records, and upon the owner's request, we may introduce an empanelled legal advisor. Please note that our role is purely facilitative and non-binding; Liveflats.com does not assume any legal responsibility for resolving disputes.

New Services (Future-Proofing)

49. Do you offer furnished rentals?
    Yes! We can help owners furnish properties competitively to achieve higher rental yields.
50. Can you help with home loans or rental insurance?
    We partner with financial institutions to connect owners and tenants with reliable loan and insurance providers.